Status Menu Error Codes

If a job does not complete successfully, you can check the error code. Press the  Status button, then select Job History and locate the incomplete job. Select the job to display the error code and additional information.

Code Condition/solution
001 The product was turned off by a power failure.
101 Memory is full. Reduce the size of the print job.
102 Collated printing has failed due to a lack of available memory. Reduce the size of the print job or print one copy at a time.
103 Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts.
104 Reverse printing has failed due to a lack of available memory. Reduce the data size of the print job.
107 User authentication failed and the job has been canceled. Contact your printer administrator.
108 Confidential job data was deleted when the product was turned off.
109 The received fax was already deleted.
110 The job was printed 1-sided because the loaded paper does not support 2-sided printing.
111 Short of available memory. Reduce the size of the print job.
201 The product's memory is full.

You can send pages individually, or print received faxes and delete them to free up memory space.

202 The line was disconnected by the recipient's fax machine. Wait a moment, then try again.
203 The product cannot detect a dial tone.

Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)

204 The recipient's fax machine is busy. Wait a moment, then try again.
205 The recipient's fax machine does not answer. Wait a moment, then try again.
206 The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly.
207 The phone cable is not connected. Connect the phone cable.
208 The fax could not be sent to some of the specified recipients.

Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax from Job Monitor in the Status Menu.

301

401

There is not enough storage space available on the external memory device. Clear space on the device or use a different device.
302

402

The external memory device is write-protected. Disable write protection.
303 No folder is available for saving the scanned file. Create a folder or use a different memory device.
304

404

The external memory device has been removed. Reinsert the device.
305

405

An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
306 The product's memory is full. Wait until current jobs are finished processing.
331 A communication error occurred while acquiring the destination list. Make sure the product is connected to the network correctly.
332 There is not enough space available for saving the scanned files in the specified folder.
333 The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
334 An error occurred while sending the scanned data.
341 A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software.
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