clean the print head using a utility on your Windows or Mac
Load a few sheets of plain paper in the
Do one of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
OS X 10.6/10.7/10.8/10.9: In the Apple menu
or the Dock, select System
Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Cleaning. You see a window like this:
Click Start to begin the
Never turn off the product or open the
front cover during a cleaning cycle or you may not be able to
When the cleaning cycle is finished, you can check to see
if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 4 times, wait at least 6 hours without printing or longer if
printing. Then try cleaning the print head again. If quality still
does not improve, one of the ink cartridges may be old or damaged
and needs to be replaced.