Solutions When Finger Touch Interactivity Does Not Work

If finger touch interactivity does not work (BrightLink 595Wi+), try the following solutions:
  • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your projector's Installation Guide for details.
  • If the light on the Touch Unit is not on, check the Touch Unit Setup settings in the Easy Interactive Function option on the Extended menu and make sure the Power setting is set to On.
  • Adjust the angle on the Touch Unit. See your projector's Installation Guide for details.
  • Make sure there are no obstacles (such as cables or pen trays) between the Touch Unit's laser diffusion ports and the projection surface.
  • Remove any decorative lights from around the projector or projection surface.
  • If you are having difficulty double-clicking in OS X, go to the System Preferences menu, select Mouse or Trackpad, and reduce the Double-Click Speed.
  • Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
  • Make sure you have performed pen calibration and finger touch calibration. Try recalibrating.