Cleaning the Paper Path

If you see ink on the back of a printout, you can clean the paper path to remove any excess ink.
  1. Load a few sheets of plain paper in the product.
  2. Do one of the following:
    • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. Select Printer Settings and click the Maintenance tab.
    • OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    • OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility.
  3. Select Paper Guide Cleaning.
  4. Follow the on-screen instructions to feed paper through the product.
  5. Check the back of the ejected paper to see if it is clean.
  6. Repeat as necessary until the paper comes out clean.