If the scanner button does not start the correct program or
perform the correct action, try these solutions:
- Document Capture Pro (Windows) and Document Capture (Mac) do
not support using the button to scan over a wireless connection.
Connect the scanner using a USB cable.
- On Windows, be sure that the scanner is listed under
Imaging Devices in the Device
Manager.
- Make sure
Document Capture Pro (Windows) or Document Capture
(Mac) is installed correctly. If necessary, uninstall and
reinstall it.
- Make sure
you have assigned the correct job to the scanner button and change
it, if necessary.
- If you
selected Keep Blocking in a Windows
Security Alert window during or after installation of Document
Capture Pro, unblock the EEventManager Application program in the
Windows security settings; see Windows help for details.
- Check the status of the lights and make sure the scanner is
ready to scan.
- Make sure the connection mode switch is set correctly
(ES-300W).
- When using a wireless connection, start Epson Scan on your
computer before scanning from the product.
- On a Mac, make sure you are logged in as the user who installed
the scanner software. Other users must run Epson Scanner Monitor in
the Applications folder before using the button to scan.