Product Status Messages

You can often diagnose problems with your product by checking the messages or icons on its LCD screen.

Error Messages

LCD screen message Condition/solution
Ink Cartridge Error

Ink cannot be recognized. Insert again or replace ink cartridge.

The ink cartridges have a problem.
  • Check that the cartridge is the same color as the color displayed on the control panel and ink door label, and then reinstall the cartridge. If the message persists, insert a new ink cartridge.
  • You cannot change the ink configuration (White Edition to Color Edition or vice versa) after the ink cartridges have been installed. Make sure the correct cartridges are installed.
  • Condensation may have occurred in the ink cartridge. Remove the cartridge, leave it for four hours or more at room temperature, then reinstall the cartridge.
Ink Cartridge Error

Ink cannot be detected. Insert again or replace ink cartridge.

Ink Low The ink is low. Make sure you have a replacement ink cartridge handy.
Prepare empty waste ink bottle. The waste ink bottle is almost full. Make sure you have a replacement waste ink bottle handy.
Head cleaning set is nearing end of life. It is almost time to replace the head cleaning set (wiper unit, anti-drying caps, and flushing pad). Although you can continue printing, make sure you have a new head cleaning set handy.
Head Cleaning Set Life

Replace head cleaning set.

Press OK to move platen back, then start replacement.

Replace the head cleaning set (wiper unit, anti-drying caps, and flushing pad). Be sure to replace all components at the same time.
See manual to clean scale and change air filter. Clean the encoder strip (carriage scale) and replace the air filter.
USB Memory Error

Failed to read USB memory.

One of the following conditions may have occurred:
  • The USB memory device was removed while the printer was reading the data
  • The selected file is corrupted
  • The USB memory device's format type or the file format may not be supported (FAT32)

Check the light and make sure that the USB memory device is not being accessed before removing it from the printer.

USB Memory Error

Failed to write to USB memory.

One of the following conditions may have occurred:
  • The USB memory device is damaged
  • The USB memory device was removed while the printer was writing to it
  • There is not enough free space on the memory device or the number of saved files has reached the maximum

Check that the USB memory device is not damaged and that there is enough free space.

Platen Move Error

Abnormal platen move detected.

Check platen path and press the  cancel button

A foreign object was detected in the platen's path. Check for objects in the platen's path and under the movable base. If necessary, open the printer cover to check inside the printer. Then close the printer cover.
Platen Height Error

Height sensor has detected obstruction. Press  moveable base to move the platen and check shirt height.

The height detection sensor may have reacted to the uneven print surface of the loaded T-shirt. Press the  moveable base button to move the platen forward, adjust the height, and try printing again.
Note: The proper platen height is one level down from when the height detection sensor reports an error.
F/W Install Error

Firmware update failed.

Restart the printer.

Try the following:
  • Turn off the printer, wait for awhile, and turn on the printer again.
  • Use Epson LFP Remote Panel 2 to try updating again.

If the message appears again, contact Epson for support.

Command Error

Check print settings on RIP.

Try the following:
  • Press the  cancel button to cancel the print job. Check that the installed RIP software is compatible with the printer.
  • Make sure you have the latest firmware and are running the latest version of Garment Creator software.
Information

Some time has passed since operation began. Finish task quickly; nozzle check is recommended once task is complete.

10 minutes or more has passed since you started cleaning the cap or replacing the head cleaning set. If the print head is out of position for more than 10 minutes, the nozzles could clog.

Finish cap cleaning or head cleaning set replacement as soon as possible, then run a nozzle check to confirm that the nozzles are not clogged.

Information

Power On Cleaning is off. Perform head cleaning if required.

If White ink cleaning is not performed for a certain period of time, print quality may decline due to sedimentation (ink particles sinking to the bottom of the liquid) and clogged nozzles. Clean the print head if the printer has been turned off for a long time.

Perform a nozzle check and selectively clean rows of nozzles that have gaps. For White ink, use a medium level cleaning cycle; for Color ink, use a light level cleaning cycle. Obtaining a quality print does not require all nozzles to be firing.

Maintenance Request

Replace Part Soon/Replace Part Now

(maintenance request code)

A part used in the printer is nearing the end of its service life. Contact Epson for support and provide them with the displayed maintenance request code. The error remains until you replace the requested part.
Call For Service

(service code)

Power off and then on. If this doesn't work, note the code and call for service.

A call for service occurs when:
  • The power cable is not connected securely
  • An error occurs that cannot be cleared

When a call for service has occurred, the printer automatically stops printing. Turn off the printer, disconnect the power cable from both the outlet and the printer, and then reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the service code shown on the LCD screen.

Status Icons

Icons Description
Waste ink bottle status

The waste ink bottle status is indicated as follows:

The height of the indicator corresponds to the remaining capacity.

The waste ink bottle is almost full. Make sure you have a new waste ink bottle ready.

The waste ink bottle is full. Replace the waste ink bottle with a new one.

Ink cartridge status

The ink cartridge status is indicated as follows:

The height of the indicator corresponds to the amount of ink remaining in the cartridge.

Ink is low. Make sure you have a new ink cartridge ready.

The ink cartridge is expended; replace with a new ink cartridge.

An error has occurred. Check the message on the screen, and clear the error.

A cleaning cartridge is installed. The height of the indicator corresponds to the amount of cleaning solution remaining in the cartridge.

WH/CL: White/Cleaning

Y: Yellow

M: Magenta

C: Cyan

BK: Black

Related tasks
Shaking and Replacing the Ink Cartridges
Replacing the Waste Ink Bottle
Cleaning the Print Head
Cleaning the Suction Cap
Performing a Nozzle Check
Adjusting the Height of the Platen
Replacing the Head Cleaning Set
Cleaning the Encoder Strip (Carriage Scale) and Replacing the Air Filter
Related references
Where to Get Help