If you cannot send or receive faxes, try these
solutions:
- Make sure
the recipient's fax machine is turned on and working.
- Make sure
paper is loaded correctly in your product.
- Make sure
you have set up your header information and have not blocked your
caller ID. Otherwise, your faxes might be rejected by the
recipient's fax machine.
- Make sure
Auto Answer mode is turned on to receive faxes automatically. Check
your product control panel to see if this mode is turned on.
- Make sure
Receive Mode is set to Auto so
you can receive faxes automatically.
- Check that
the cable connecting your telephone wall jack to your product's
LINE port is secure.
- Print a fax
connection report using your product control panel or fax software
to help diagnose the problem.
- Verify that
the telephone wall jack works by connecting a phone to it and
testing it.
- If there is
no dial tone and you connected the product to a PBX (Private Branch
Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off
the turn off the product's dial tone detection setting. (Turning
off the dial tone setting may cause the product to drop the first
digit of a fax number.)
- If you
connected your product to a DSL phone line, you must connect a DSL
filter to the phone jack to enable faxing over the line. Contact
your DSL provider for the necessary filter.
- If your
telephone line has static, turn off your product's error correction
mode fax communication setting and try faxing again.
- Try lowering
your product's fax speed setting.
- Make sure
the error correction mode (ECM) setting is turned on if you are
trying to send or receive a color fax.
- If your
telephone line uses call waiting and you have trouble receiving
faxes, turn off call waiting to prevent disruption of incoming
faxes.
- If you have
subscribed to a call forwarding service, the product may not be
able to receive faxes. Contact your service provider for
assistance.
Note: If your
product is connected to a VoIP (Voice over Internet Protocol) phone
line, keep in mind that fax machines are designed to work over
analog phone lines. Epson cannot guarantee that fax transmission
will work when using VoIP.
If your phone line includes voice mail answering
services, calls or faxes may be inadvertently received by your
voice mail service.