You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also check for
errors by pressing the 
Status button to display the Status
Menu.
Note: If the
screen is dark, press the screen to wake the product from sleep
mode.
| LCD screen message | Condition/solution |
|---|---|
| Printer error. Turn the power off and on again. | Turn the product off and then back on again. If the error continues, check for and remove any paper jams or protective materials from the product. If the error is still displayed, contact Epson for support. |
| Too many paper cassette units are installed. Turn the power off and uninstall the extra units. | You can install up to three optional paper cassette units. Remove any extra units. |
| Cannot print because XX is out of order. You can print from another paper source. | Turn the product off and then back on again. Reinsert the indicated paper cassette. |
| Maintenance rollers on XX are nearing the end of their service life. | The maintenance rollers need to be replaced periodically for optimal performance. (Paper may not feed correctly from the paper cassette when the maintenance roller is near the end of its service life.) |
| Maintenance rollers on XX are at the end of their service life. | Contact your dealer to replace the maintenance rollers. |
| You need to replace the following ink supply unit(s). | Replace the indicated ink packs. |
| Communication error | Make sure the computer is connected to your product, and the Epson Scan and Document Capture Pro software are installed correctly. |
| No dial tone detected. | Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) |
| Combination of IP address and subnet mask is invalid. | There is a problem with the network connection to your product. Set up your product on the network again. |
| Recovery mode | An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. |