Paper Jam Problems in the Auto Duplexer

If you see a message that paper has jammed in the auto duplexer, follow the steps here.

  1. Cancel the print job, if necessary.
  2. Press the buttons to release the auto duplexer and remove the duplexer from your product. Carefully remove any jammed paper from inside the product.


  3. Remove any jammed paper from the duplexer.


  4. Open the duplexer and remove any jammed paper from inside it.


  5. Reattach the duplexer.


  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use