clean the print head using a utility on your Windows or Mac
Make sure there are no errors on the LCD screen and the
CD/DVD tray is not inserted for printing.
Load a few sheets of plain paper in the
Do one of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
OS X: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Cleaning. You see a window like this:
Click Start to begin the
Never turn off the product during a
cleaning cycle or you may damage it.
When the cleaning cycle is finished, you
can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 2 times, turn off the product and wait at least 6 hours. Then
check the print head nozzles and try cleaning the print head again,
if necessary. If quality still does not improve, one of the ink
cartridges may be old or damaged and needs to be