Product Cannot Connect to a Wireless
Router or Access Point
If your product has trouble finding or connecting to a
wireless router or access point, try these solutions:
If you are
connecting the product via Wi-Fi Protected Setup (WPS) and the
Wi-Fi icon on your product's LCD screen is not lit or does not
appear, make sure you select one of the WPS options from the
product control panel within 2 minutes of pressing the WPS button
on your router.
Make sure to
place your product within contact range of your 2.4 GHz router or
access point. Avoid placing your product near a microwave oven, 2.4
GHz cordless phone, or large metal object, such as a filing
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. See your router documentation
your router or access point is operating correctly by connecting to
it from your computer or another device.
You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
Check to see
if access restrictions, such as MAC address filtering, are set on
the router or access point. If access restrictions are set, add
your product's MAC address to your router's address list. To obtain
your product's MAC address, print a network status sheet. Then
follow the instructions in your router or access point
documentation to add the address to the list.
router or access point does not broadcast its network name (SSID),
follow the instructions that came with your product to enter your
wireless network name manually.
router or access point has security enabled, determine the kind of
security it is using and any required password or passphrase for
connection. Then make sure to enter the exact WEP key or WPA
your computer is restricting the available wireless channels. If
so, verify that your wireless access point is using one of the
usable channels and change to a usable channel, if necessary.
If you are
using a Wi-Fi Direct connection that suddenly disconnects, the
Wi-Fi direct password on your device may have been changed. If
necessary, delete the existing DIRECT-xxxxxxxx connection settings from your
device and enter a new password. See your device documentation for
connected your product to a Windows computer using Wi-Fi Direct and
it automatically selected Access Point Mode, you may have trouble
accessing a low-priority Internet connection. Check the network
connection or adapter settings in the Windows Control Panel and set
the Internet metric setting to
100 for your version of the