Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the  home button, if necessary, select Help and press the OK button.

LCD screen message Condition/solution
Paper jam Paper is jammed in the product. Follow the instructions on the LCD screen to remove the jammed paper from the indicated area.
Paper out No paper is loaded. Load paper in the product.
Operation canceled. An error occurred while saving. The memory card or external storage device may be damaged. Make sure the memory card or external device is inserted correctly and meets the specifications for the product.
Printer error. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Communication error. Make sure the computer is connected to your product and your software is installed correctly.
Paper Configuration is disabled. The Paper Configuration setting must be turned on to use AirPrint.
A printer's ink pad is nearing the end of its service life. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the  start button.)
A printer's ink pad is at the end of its service life. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Memory card or external device not recognized. Make sure the memory card or external device is inserted correctly and meets the specifications for your product.
Combination of IP address and subnet mask is invalid. There is a problem with the network connection to your product. Check the solutions in this guide.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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