Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the  home button, if necessary, press the left or right arrow button, and then select Help .

LCD screen message Condition/solution
Printer error. Turn the power off and on again. For details, see your documentation. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Operation canceled. An error occurred while saving. The memory card or external device may be damaged. Check the device and replace it if necessary.
Ink is low. Ink in a cartridge is low. You can continue printing or replace the cartridge.
You need to replace the following ink cartridge(s). Replace the ink cartridge indicated on the LCD screen.
Paper Configuration is disabled. Some features may not be available. For details, see your documentation. If Paper Configuration is disabled, you cannot use AirPrint. Also, you will not see warnings about paper size or type mismatches. Keep Paper Configuration enabled unless you always use the same size and type of paper.
Communication error. Check if a computer is connected. Make sure the computer is connected to your product and your software is installed correctly.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the  start button.)
A printer's ink pad is at the end of its service life. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Combination of IP address and subnet mask is invalid. See your documentation. There is a problem with the network connection to your product. Check the solutions in this guide.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Related references
Where to Get Help
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Solving Network Problems