If you have sent a print job and nothing prints, try
these solutions:
Make sure
your product is turned on.
Make sure
any interface cables are connected securely at both ends.
If you
connected your product to a USB hub, make sure it is a first-tier
hub. If it still does not print, connect your product directly to
your computer instead of the hub.
Run a
product check to see if a test page prints. If the test page
prints, check to see if your product software is installed
correctly.
If you are
printing a large image, the computer may not have enough memory.
Print the image at a lower resolution or a smaller file size.
In Windows,
click Print Queue on the
Maintenance tab in the printer settings window and check for the
following:
Check for
any stalled or paused print jobs. Cancel or unpause any jobs as
necessary.
Open the
Printer menu and make sure the
product is not offline.
Open the
Printer menu and set the product
as the default printer, if necessary.
With a Mac,
select System Preferences from
the Apple menu or Dock, select Print
& Scan or Printers &
Scanners, then double-click your printer icon. Check to see
if any jobs are paused. Cancel or resume any jobs as
necessary.
If the user
restriction feature (Access Control) is enabled, a user ID and
password is required to print. If you do not know the user ID or
password, contact your administrator for assistance.
Note: With a
Mac, you may not be able to print if the user restriction feature
is enabled. Contact your administrator for assistance.
If you are
using AirPrint, make sure AirPrint is enabled with the correct
settings using Web Config.