Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the  Status button to display the Status Menu.

Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. Turn the product off and then back on again. If the error continues, check for and remove any paper jams or protective materials from the product. If the error is still displayed, contact Epson for support.
You need to replace the following ink supply unit(s). Replace the ink packs indicated on the LCD screen.
Communication error. Check if the computer is connected Make sure the computer and product are connected correctly and the Epson Scan and Document Capture Pro software is installed correctly.
No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Combination of the IP address and the subnet mask is invalid. There is a problem with the network connection to your product. See the solutions in this manual.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update utility from the Epson support site. If you still need help, contact Epson for support.
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