If incorrect characters appear in your prints, try these solutions before reprinting:
- Make sure any cables are securely connected at both ends.
- In Windows,
delete all print jobs from the Windows Spooler:
- Windows 10: Click
and select 
(Settings) >
Devices > Printers & scanners. Select your product
name and select Manage >
Open print queue. Right-click the
stalled print job, click Cancel, and
click Yes. - Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
-
Windows 7: Click
and select
Devices and Printers. Right-click
your product name, select See what's
printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes. -
Windows Vista: Click and select
Control Panel. Click Printer under Hardware
and Sound, right-click your product name, and select
Open. Right click the stalled print
job, click Cancel, and click
Yes.
- Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
- Windows 10: Click
- If your product is connected to a USB hub, connect it directly to your computer instead.
- If incorrect characters still appear in your prints, try connecting your product using a different cable.