Product Does Not Turn Off

If your product does not turn off, try this solution:

  1. Disconnect the AC adapter and the USB cable.
  2. Hold down the   power button and the cancel button at the same time for more than 7 seconds, then release both buttons.
  3. To prevent the print head from drying out, turn the printer back on, then turn it off by pressing the   power button.
Parent topic: Solving Power and Battery Problems