Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

LCD screen message Condition/solution
Printer error. Turn the power off and on again. Turn the product off and then back on again. If the error continues, check for and remove any paper jams or protective materials from the product. If the error is still displayed, contact Epson for support.
Printer error. The product may be damaged. Contact Epson for support. Non-printing features are available.
Too many paper cassette units are installed. Turn the power off and uninstall the extra units. You can install up to three optional paper cassette units. Remove any extra units.
Cannot print because XX is out of order. You can print from another paper source. Turn the product off and then back on again. Reinsert the indicated paper cassette.
Maintenance rollers on XX are nearing the end of their service life. The maintenance rollers need to be replaced periodically for optimal performance. (Paper may not feed correctly from the paper cassette when the maintenance roller is near the end of its service life.)
Maintenance rollers on XX are at the end of their service life. Contact Epson for support.
You need to replace the following ink cartridge(s). Replace the ink cartridge indicated on the LCD screen.
Memory full Reduce the size of the print job.
Invalid IP address and subnet mask. There is a problem with the network connection to your product.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
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