You can
clean the print head using a utility on your Windows or Mac
computer.
Make sure there are no errors on the LCD
screen.
Load a few sheets of plain paper in the
product.
Do one of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
OS X: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Utility.
Select Head
Cleaning. You see a window like this:
Click Start to begin the
cleaning cycle.
Caution:
Never turn off the product or open the
front cover during a cleaning cycle or you may not be able to
print.
When the cleaning cycle is finished, you can check to see
if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the
lines.
Print head is clean
Print head needs
cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If quality still does not improve, one of the ink cartridges
may be old or damaged and needs to be replaced.If you don’t see any improvement after cleaning the print head
up to 4 times, wait at least 6 hours without printing. Then try
cleaning the print head again. If quality still does not improve,
one of the ink cartridges may be old or damaged and needs to be
replaced.