Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the  Status button to display the Status Menu.

Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. Turn the product off and then back on again. If the error continues, check for and remove any paper jams or protective materials from the product. If the error is still displayed, contact Epson for support.
Printer error. The product may be damaged. Contact Epson or an authorized Epson service provider. Non-printing features such as scanning may be available.
Cannot print because XX is out of order. You can print from another paper source. Turn the product off and then back on again. Reinsert the indicated paper cassette.
Maintenance rollers on XX are nearing the end of their service life. The maintenance rollers need to be replaced periodically for optimal performance. (Paper may not feed correctly from the paper cassette when the maintenance rollers are near the end of their service life.)
Maintenance rollers on XX are at the end of their service life. Contact Epson to replace the maintenance rollers.
You need to replace the following ink cartridge(s). Replace the ink cartridge indicated on the LCD screen.
No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Failed to receive faxes because the fax data capacity is full. Received faxes may accumulate for the following reasons: a product error has occurred or the incoming file cannot be saved on the computer or memory device.

If a product error has occurred, press the  Status button and select Printer Information to view details of the error.

To check whether received faxes have been saved, press the  Status button, select Job Monitor, and then select Communication Job. To save received faxes, connect a computer or memory device to the product.

Combination of IP address and subnet mask is invalid. There is a problem with the network connection to your product.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use