You can
clean the print head using a utility on your Windows computer or
Mac.
Make sure there are no errors on the LCD
screen, the CD/DVD tray is not inserted for printing, and the
output tray is extended.
Load a few sheets of plain paper in the
product.
Do one of the following:
Windows: Right-click the product icon in the
Windows taskbar.
OS X: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Utility.
Select Head
Cleaning. You see a window like this:
Click Start to begin the
cleaning cycle. You see a message on the LCD screen during
the cleaning cycle.
Caution:
Never turn off the product during a
cleaning cycle or you may damage it.
When the cleaning cycle is finished, you can check to see
if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the
lines.
Print head is clean
Print head needs
cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 2 times, turn off the product and wait at least 6
hours. Then try cleaning the print head again. If quality
still does not improve, one of the ink cartridges may be old or
damaged and needs to be replaced.