Paper Jam Problems in the Auto Duplexer or Rear Cover

If you see a message that paper has jammed in the auto duplexer or rear cover, follow the steps here or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the buttons to release the auto duplexer and remove it from your product. Carefully remove any jammed paper from inside the product.


  3. Remove any jammed paper from the duplexer.


  4. Open the duplexer and remove any jammed paper from inside it.


  5. Reattach the duplexer.


  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Paper Cassette