If you have sent a print job and nothing prints, try
these solutions:
- Make sure
your product is turned on.
- Make sure
any interface cables are connected securely at both ends.
- If you
connected your product to a USB hub, make sure it is a first-tier
hub. If it still does not print, connect your product directly to
your computer instead of the hub.
- Run a
product check to see if a test page prints. If the test page
prints, check to see if your product software is installed
correctly.
- If you are
printing a large image, the computer may not have enough memory.
Print the image at a lower resolution or a smaller file size.
- In Windows,
click Print Queue on the
Maintenance tab in the printer settings window and check for the
following:
- Check for
any stalled or paused print jobs. Cancel or unpause any jobs as
necessary.
- Open the
Printer menu and make sure the
product is not offline.
- Open the
Printer menu and set the product
as the default printer, if necessary.
- With a Mac,
select System Preferences from
the Apple menu or Dock, select Print
& Scan or Printers &
Scanners, then double-click your printer icon. Check to see
if any jobs are paused. Cancel or resume any jobs as
necessary.