If you have problems feeding paper, try these solutions:
- If paper
does not feed into the sheet feeder, remove the paper and fan the
edges to separate the sheets. Reload paper against the right side
and slide the edge guide against it. Do not load too many sheets in
the sheet feeder at once and make sure the product cover is
closed.
- When using
the sheet feeder, do not load paper above the arrow mark on the
left edge guide. Load only one sheet of compatible paper when using
the front manual feed tray.
- Load only
one sheet of media in the front manual feed tray. For posterboard,
make sure there is enough space behind the product for the media to
feed through.
- If multiple
pages feed at once, remove the paper, fan the edges to separate the
sheets, and reload it.
- If you can
not insert paper easily into the front manual feed tray, make sure
the paper is perfectly flat and not curled.
- If you are
printing on roll paper or with the sheet feeder, make sure the
manual feed tray is not extended. Extend it only to load fine art
paper or posterboard. Once the media is fed into the product and
you see a message on the LCD screen, close the manual feed
tray.
- If paper
loaded using the front manual feed tray does not feed, make sure
you installed the paper correctly and guided it all the way into
the product.
- Do not load
more than the recommended number of sheets.
- Make sure
paper is loaded in the correct orientation. Load cut sheets in the
sheet feeder vertically.
- Make sure
your paper meets the specifications for your product.
- If paper
dust builds up on the rollers, they may lose traction and become
unable to feed paper properly. Clean the paper guide.
- If roll
paper does not feed, cut the end straight across and uncurl it by
rolling it backward, if necessary. Then reload the paper.
- If thick
media does not feed, make sure you are loading it straight into the
product, not at an angle.
- Make sure
the transportation lock is removed from the front manual feed
tray.
- If paper
jams when you print on both sides of the paper, try loading fewer
sheets.
- For best
results, follow these guidelines:
- Use new,
smooth, high-quality paper that is not damp, curled, creased, old,
too thin, or too thick.
- Load paper
printable side up.
- Follow any
special loading instructions that came with the paper.