You can often diagnose problems with your product by checking the messages on its LCD screen.
LCD screen message | Condition/solution |
---|---|
Check if paper is jammed. See manual for how to clear jammed paper. | Paper may be jammed in the product. If paper is jammed in the product, follow the instructions in this guide to remove the jammed paper from the indicated area. |
Printer Error. Turn power off and then on again. For details, see your documentation. | A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
Non-supported size paper for borderless printing is loaded. See manual for details on supported paper. | The paper size specified in the printer driver does not support borderless printing. See the media tables in this guide for information on sizes that support borderless printing. |
Print head protective material is not removed. See manual for details. | Packaging materials may be inside the printer. Follow the instructions on the Start Here poster to remove all of the packaging materials and tape. |
Periodic replacement part is nearing the end of its service life. Please contact Epson support soon. | A replacement part is nearing the end of its service life. You can continue printing, but the part should be replaced as soon as possible to maintain optimum printing quality. Contact Epson to request replacement. |
Combination of IP address and subnet mask is invalid. See your documentation. | There is a problem with the network configuration of your product. |
Some functions may not be available. For details, see your documentation. | When Paper Setup Display is set to Off, the Error Notice setting automatically defaults to Off and AirPrint is not available. Set the Paper Setup Display setting to On to use AirPrint. |