Product Status Messages

If you see an error code on the LCD, see the solutions here to troubleshoot it.

LCD code Condition/solution
E-01 A fatal printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
E-02 A fatal scanner error has occurred. Turn the product off and then back on again. If the error continues, contact Epson for support.
E-11 An ink pad needs service. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
W-01 A paper jam has occurred. Remove the jammed paper, then press the button displayed on the LCD screen. You may also need to turn the printer off and on again.
W-11 An ink pad is nearing the end of its service life. Contact Epson for support. (To continue printing, press the  start button.)
W-12 Ink cartridges are installed incorrectly. Press down each of the ink cartridges gently to make sure they are installed correctly.
W-13 An ink cartridge indicated on the LCD screen is not recognized. Replace the ink cartridge. Epson recommends using genuine Epson ink cartridges.
I-22 To establish a wireless connection using an access point, press the button on the access point or click the button on the access point's wireless settings screen displayed on your computer screen.
I-23 Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code.
I-31 To make wireless connection settings from your computer, insert your product CD into your computer and follow the on-screen instructions.
I-41 The Paper Configuration setting must be turned on to use AirPrint.
I-60 Your computer may not support WSD (Web Services for Devices). The Scan to PC (WSD) function is available only for computers running English versions of Windows 8.x, Windows 7, or Windows Vista.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Was this page helpful? Yes or No.
Privacy Policy | Your California Privacy Rights | Terms of Use