If EpsonNet Setup cannot find your product on a
network, try these solutions:
- Make sure
your product is turned on and connected to your network. Verify
connection using your product control panel.
- Check if
your network name (SSID) contains non-ASCII characters. Your
product cannot display non-ASCII characters.
- Make sure
your product is not connected to a guest network.
- If
necessary, reinstall your product software and try running EpsonNet
Setup again:
- Reset your
product's network settings to their factory defaults.
- Windows
only: uninstall your product software.
- Initialize
your router following the instructions in your router
documentation.
Note: If you
are reading these instructions online, you will lose your Internet
connection when you initialize your router, so note the next step
before initializing it.
- Download
your product software from the Epson website using the instructions
on the Start Here sheet.
- If you have
replaced your router, reinstall your product software to connect to
the new router.
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. If your router uses a
single network name (SSID) for both the 2.4 GHz and 5 GHz
band, give each band its own network name (SSID) instead, such as
Home Network 2.4 GHz and Home Network 5 GHz. See your
router documentation or contact your internet service provider for
instructions.