Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

LCD screen message/code Condition/solution
Paper out. Load paper. No paper is loaded. Load paper in the product
Paper feed error or jam. Paper is jammed in the product. Remove the jammed paper, then press the  start button to clear the error.
Combination of IP address and subnet mask is invalid. There is a problem with the network connection to your product.
The printer's ink pad is at the end of its service life. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
The printer's ink pad is nearing the end of its service life. The ink pad is near the end of its service life. Contact Epson for support. (To continue printing, press the  start button.)
Communication error. Connect computer. Make sure the computer is connected to your product and your software is installed correctly.
Paper Configuration is disabled. Some features may not be available. The Paper Configuration setting must be turned on to use AirPrint.
You need to replace the following ink cartridge(s). Replace the ink cartridge indicated on the LCD screen.
Operation canceled. Error while saving. Make sure the memory card is inserted correctly and meets the specifications for your product.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.
Printer error. Turn power off and on again. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
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