Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

Make sure your product is turned on.
Make sure any interface cables are connected securely at both ends.
Make sure the interface specifications match the specifications for the printer and the computer.
If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
In Windows, make sure your product is selected as the default printer.
In Windows, make sure the printer port setting matches the printer connection port.
In Windows, clear any stalled print jobs from the Windows Spooler:
- Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes.
- Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again if necessary. Right-click the stalled print job, click Cancel, and click Yes.
- Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
Make sure the print queue is not paused.
- In Windows, select Devices and Printers, Printers, or Printers and Faxes and double-click the printer icon. Select the paused job from the list and deselect Pause Printing in the Printer menu.
- In OS X, click the Apple menu, select System Preferences, and select Print & Fax. Double-click the paused printer and click the Resume Printing icon.
In OS X, make sure the printer is added to the printer list.