Cleaning the Platen, Pressure Rollers, and Media Holding Plates

Carefully follow the steps here to clean the platen, pressure rollers, and media holding plates to remove ink, paper particles, and lint.
  • If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
  • The after heater may be hot; take care not to burn yourself.
Note: Do not use ink cleaner when cleaning the platen, high pressure rollers, or media holding plates.
  1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
  2. Wait for one minute before continuing.
  3. Open the front cover.
  4. Raise the media loading lever.
  5. Using a dry soft cloth, wipe from side to side between the platen and the pressure rollers as shown here. Then wipe over the top of the pressure rollers.

    Do not press on the rollers with excessive force or you may detach them.
  6. Using a brush or soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here. Also remove any lint or dust from the groove in the platen.

  7. If your product includes insertable media holding plates, remove the plates from your product. Then use a soft cloth lightly dampened with water to wipe both sides the media holding plates to clean them. When you finish, reinstall the media holding plates.

  8. Close the front cover, plug in the power cord, and turn the product back on.