Replacing the Media Holding Plates

If the media holding plates that came with your product become damaged or deformed, you need to replace them.

If you need to replace the insertable media holding plates, replace both plates with sliding media holding plates instead.

Caution:
Continued use of damaged or deformed media holding plates may damage the print heads.
  1. Remove any media loaded in the product and press the  power button to turn off the product.
  2. Open the left maintenance cover and the front cover.


  3. Grasp the tabs on the media holding plates and slide them to the left edge of the platen.


  4. Remove the left media holding plate as shown here, then remove the right media holding plate in the same manner.


  5. Align the white line on a new media holding plate with the edge of the platen.


  6. While pressing the tip of the media holding plate against the platen, attach the hooks to the front corner of the platen.


    Caution:
    Do not install the media holding plates on the right edge of the platen or they could drop into the product and cause it to malfunction.
  7. Confirm that the two hooked sections of the media holding plate are securely attached as shown here, with no gap between the plate and the platen.
    • The latch at the rear of the square hole (1) should rest in the groove on the platen.
    • The latch at the rear of the tab (2) should hook onto the front corner of the platen.


    Caution:
    If the media holding plates are not attached correctly, repeat these steps to reattach them or the print heads may be damaged.
  8. Repeat the previous steps to align and attach the other media holding plate, confirming that it is attached correctly.
  9. Grasp the tabs on the media holding plates and slide them to the left and right edges of the platen. Release the tabs when they are in position.

  10. Close the left maintenance cover and the front cover.
Related tasks
Cutting Media
Related references
Maintenance Precautions
Consumables and Replacement Parts