Loading Media

Before loading media in your printer, review and follow the media handling guidelines for the best results.

Caution:

Wait until just before printing to load media. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

Press the power button and wait until you see this message on the LCD screen: Load media.
Open the front cover, grasp the tabs on the media holding plates, and slide them out of the way.

Note: Move the media holding plates as shown, or your media may be damaged or not load into the printer.
Close the front cover.
On the back of the product, loosen the roll holder fixing screws and slide out the roll holders wider than your media width. Then center the roll supports between the roll holders.

Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly.
Note which way the printable side of the media is rolled: Printable side out

Printable side in
Place your media on the roll supports temporarily.
Align the left edge of the media with the position for that media on the label beneath the roll.

Note: If the label is missing the loading position you need, mark it on the label. Be sure to select the correct roll type setting on the product control panel.
On the left side of the product, raise the lift lever to lift the media into position. Then firmly push the roll holder onto the roll core.

Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll holders by hand.
Tighten the roll holder fixing screw until it no longer turns.
On the right side of the product, raise the lift lever to lift the media into position. Then firmly push the roll holder onto the roll core.
Push the center of the roll holder twice to securely insert it into the roll core.

Note: Make sure the roll holder is fully inserted into the roll core or media may not feed correctly and slip during printing, or cause banding in your printouts.
Tighten the roll holder fixing screw until it no longer turns.

Note: Make sure the fixing screw is fully secured or the roll holder may move during printing, causing banding in your printouts.
Rotate the handle shown here until part A is hidden from view, then stop turning the handle.

Caution:

Once part A is hidden, do not turn the handle further or you may damage the roll holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the fixing screw, and reload the right side of the roll on the product.
Make sure that the left and right sides of the media roll are aligned and realign them, if necessary.
Raise the media loading lever.
Insert the approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the media loading lever.
Confirm that the left edge of the media passes over some portion of the square on the loading guide label as shown here.

Note: If the media does not pass over the square marked on the label, reverse these steps to remove the media and load it again. Do not reposition the roll holders while your media is loaded.
On the front of the product, open the front cover.
Hold the media in the center and raise the media loading lever.
Pull the media straight forward to the leading edge of the after heater.
Close the front cover.
Press the up or down arrow button on the control panel to rewind the leading edge of the media to the edge of the front cover. Then make sure the media is fed straight and taut.
- For printable-side-out media, press the up arrow button.
- For printable-side-in media, press the down arrow button.
Note: For best results, press the right arrow button on the control panel to set the Media Suction setting to 2.
Open the front cover.
Lower the media loading lever to hold the media in place.
Grasp the tabs on the media holding plates on both sides and move the plates to the edges of the media.

Caution:

If your media is more than 0.02 inch (0.4 mm) thick, leave the media holding plates on the sides of the product or they could damage the print head.
Adjust the media holding plates so the round holes shown here are centered over the edges of the media.

Note: Make sure to correctly position the media holding plates as shown here or your printouts may contain banding, uneven tint, or stripes. Do not use the media holding plates if the sides of your printouts are smudged or torn.
Close the front cover.
Select your media settings on the control panel.