Cleaning the Product

Clean your product periodically, and if you notice it is dirty on the inside or outside.

Caution:

If dust or other particles remain on the platen inside the product, the print head nozzles may clog or the print head may be damaged.

Remove any paper from the product.
Turn off the product and disconnect the power cable from the electrical outlet.
Use a soft, clean cloth to carefully remove any dust or dirt from the exterior of the product.
To remove stubborn dirt, dampen the cloth with mild detergent, wipe the surface, and wipe it dry with a clean dry cloth.
Caution:

Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Open the printer cover and use a soft, clean cloth to carefully clean platen area (a) as shown here. Wipe from the inside of the printer toward the outside to avoid spreading dirt.

Caution:

As you clean, do not touch the ink tubes, rollers, or platen area (b) shown here to avoid staining future prints. If necessary, clean area (a) using a cloth dampened with mild detergent and wipe dry with a soft cloth.
If any paper dust accumulates in the platen holes, gently remove it using a pointed object.
Close the printer cover.
Plug in and turn on the product, then load roll paper.
To clean the pressure rollers, press the cut/feed media button, then hold down the down arrow button to feed paper over the rollers.
Cut the media after feeding.