Performing Head Maintenance

If ink smears onto your printed media even after cleaning the print head, you should perform head maintenance to clean inside the product near the print head.
Use the head maintenance kit that came with your product to perform head maintenance.


  1. Remove any paper loaded in the product.
  2. Press the left or right arrow on the product control panel to highlight the tab and press the OK button. You see the Maintenance menu on the product control panel screen.
  3. Select Head Maintenance and press the OK button. You see a message asking you to prepare the head maintenance kit.
  4. Press the OK button. The product moves the print head out of the way.
  5. Peel the backing off of the pads in the head maintenance kit.


  6. Open the printer cover.
  7. Place the pads on the platen on both sides of the print head (a).


    Caution:
    Make sure the pads do not cover the ink absorbing areas (b) on the platen so the pads do not stick to them. Do not move the print head by hand; this can damage your product.
  8. Press the edge of each pad against the rollers as shown.


    Note: Make sure there are no gaps between the pads and the rollers or head maintenance will not be performed properly.
  9. Rub the areas shown here to secure the pads to the platen.


    Caution:
    Do not press too hard on the pad or you could damage the platen.
  10. Close the printer cover.
    Note: Do not open the printer cover during head maintenance or the procedure will stop.
  11. Press the OK button. The head maintenance procedure begins.
  12. Follow the instructions on the product control panel screen to open the printer cover and carefully remove the pads when head maintenance finishes.
    Note: Do not reuse the pads.
  13. Close the printer cover and press the OK button to clean the print head.
Parent topic: Print Head Maintenance
Related tasks
Removing Media
Related references
Maintenance Precautions