Cleaning the Platen Heater and Media Edge Plates

Carefully follow the steps here to clean the platen heater and media holding plates to remove ink, paper particles, and lint.
Warning: The heaters and media edge plates may be hot; take care not to burn yourself.
Caution:
  • If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
  • Do not use the ink cleaner to clean these parts.
  1. Turn off the product, wait for the LCD screen to turn off, and unplug both power cables. If the optional drying system is installed, unplug the power cable for it also.
  2. Wait for one minute, then open the front cover.
  3. Dampen a soft cloth with water and wring it out thoroughly.
  4. Use the damp cloth to clean the platen heater and inside the platen grooves.


  5. Use the damp cloth to clean the media edge plates.
    Note: If you are using media that contains glue, dampen the cloth with a mild detergent, wring it out thoroughly, and use it to clean the media edge plates. Remove the plates and clean both sides if necessary.


  6. Plug in the power cords and turn the product back on.
Parent topic: Maintenance