Original Feeds Incorrectly in Scanner

If you have problems feeding originals in your scanner, try these solutions:

Note: Do not repeatedly scan the same photo. Scanning photos multiple times can cause the photos to stick together due to a buildup of static electricity and could potentially damage the photos.

If multiple photos feed at once, try the following:
- Make sure the paper separation lever is in the lower position.
- Load only photos that meet the specifications for your scanner.
- Wipe the back and front of the photos with a soft, dry, lint-free cloth.
- Make sure the photos do not have a sticky residue on them.
- Separate the photos to make sure they are not stuck together.
If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting.