If your scanning software does not operate correctly, try these
solutions:
- Make sure
your computer has adequate memory and meets the system requirements
for your operating system.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart your scanning
software.
- Make sure
the scanner is turned on.
- Make sure
the connection between the scanner and your computer is
secure.
- If you
upgraded your operating system but did not reinstall your scanning
software, try reinstalling it.
- In Windows, be sure that the scanner is listed under
Imaging Devices in the Device
Manager.
- Check that the correct scanner is selected using the Epson Scan
2 Utility. Make sure your scanner supports Epson Scan
2.
- Connect the
scanner directly to the computer. The scanner may not work properly
when connected through a USB hub.
- If you are scanning on a Mac, and you have scanner software
from other products installed, uninstall the scanner software for
all your products. Then reinstall the scanner software for this
product and test it to make sure it works. If it does, reinstall
the scanner software for your other products and make sure they all
work. If not, contact Epson for support.
- If you are
using a TWAIN-compliant program, make sure that the correct product
is selected as the Scanner or
Source setting.