Cleaning Your Product

To keep your product working at its best, you should clean it regularly (about once a month).

Note: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside.
  1. Turn off the product.
  2. Unplug the power cable.
  3. Disconnect any connected cables.
  4. Remove any paper from the product.
  5. Open the front cover and carefully clean the inside of the product with a soft, clean cloth.
  6. Gently wipe the light gray areas in the direction indicated by the arrows.


    Note: If you see dust or paper particles on the dark gray areas (the rollers or ink absorption pads), use a cleaning stick to gently clean them. Do not use too much force when cleaning or touch the rollers or the ink absorption pads with your bare hands or your prints may be affected. Do not use cotton swabs to clean these areas.
    Caution:
    Be careful not to touch the gears or ink tubes inside the product.
  7. If your product is still dirty, dampen the cloth with a small amount of water and a mild detergent and repeat the previous step. Wipe away any moisture with a soft, dry cloth.
  8. Use a cotton swab to gently wipe away any dust or smudges on the sensor. To avoid spreading any dust, only wipe in the direction indicated by the arrows.


    Note: Do not touch the rollers or any metallic parts or your prints may be affected.
  9. If the sensor is still dirty, dampen the swab with a small amount of water and a mild detergent and repeat the previous step. Wipe away any moisture with a dry cotton swab.
  10. If paper particles have accumulated in the holes on the platen, use a toothpick or similar tool to push them through.


  11. Close the front cover.
  12. Use a soft, clean cloth to remove any dust or dirt from the outside of the product.
  13. Plug in the power cord and connect any interface cables.
  14. Turn on the product.
  15. Load roll paper in the printer.
  16. Press the  cut/feed media button, then press the down arrow button several times to feed blank paper through the paper path and clean the rollers.
Parent topic: Maintenance