If the print
quality is not satisfactory when printing on very thin or very
thick media, you may need to adjust the Platen Gap setting in the Printer Setup menu.
Note: If you
notice scuffs on the first few inches of your prints, curled paper
may be causing print head strikes. Paper curl may be more extreme
in low humidity environments. Store the paper in its original
package and load it just before printing. Make sure your paper is
flat or try increasing the Platen Gap setting or the top margin
until the problem disappears. Adjustments to both the Platen Gap
and top margin may be necessary to prevent damage.
- Select the
Setup tab.
- Press the Menu button.
- Select Printer Setup and press the OK button.
- For custom paper types, select Custom Paper Setting setting and press the OK button..
- Select Platen Gap and press the OK button..
- Select a platen gap setting and press the OK button.
- Press the
back button to exit the
menu.
If print quality does not improve after
increasing the Platen Gap, check the Paper Thickness setting in the
driver. You may need to create a custom paper configuration for the
loaded media.