Product Status Messages

Ink cartridge cannot be recognized. Insert again or replace ink cartridge.

• Check that the cartridge is the same color as the color displayed on the control panel and ink cartridge cover label, and reinstall the cartridge, if necessary. If the message persists, insert a new ink cartridge.
• Condensation may have occurred in the ink cartridge. Remove the cartridge, leave it for four hours or more at room temperature, and reinstall it.

Ink cartridge cannot be detected. Insert again or replace ink cartridge.

Please install the correct ink cartridge.

Clogged nozzles were not fixed.

• To run another automatic head cleaning, select Clean Head Again.
• To continue printing with clogged nozzles, select Continue Printing.
• To cancel automatic cleaning and stop printing, select Cancel and follow the instructions.

No paper detected.

• If you are using roll paper, remove and reload the roll paper. Cut the leading edge of the roll paper straight horizontally. Cut off any jagged or folded sections of paper.
• If you are using poster board or a cut sheet, remove and reload the paper. Make sure the paper is loaded straight and is not skewed.

Some paper has not been fed.

Could not eject paper.

• Press the OK button. If paper is jammed inside the printer, remove it.
• If you are using roll paper, make sure you selected Roll Paper as the Paper Source setting on the LCD screen.

Remove uncut paper.

Loaded paper size is not supported size.

If the message still appears when you have loaded paper in a supported width, set the Paper Size Check setting to Off on the LCD screen.

Loaded paper or print out has a problem.

Press the  pause/cancel button.

If this error appears at any other time, make sure that the printer supports the loaded media.

Firmware update failed.

Restart the printer.

Turn off the printer, wait for a few minutes, and turn on the printer. Then run the firmware update file again.

If the message still appears, contact Epson for support.

Check driver settings.

Press the  pause/cancel button and select Job Cancel. Make sure that the driver you are using supports your product.

Check Auto Take-up Reel Unit and restart printer.

If the message still appears, contact Epson for support.

Check Auto Take-up Reel Unit cable and restart printer.

Auto Take-up Reel Unit is disconnected. Do you continue?

To continue printing without the Auto Take-up Reel, select Yes on the control panel.

Is anything obstructing the take-up reel sensor system?

Check the optional Auto Take-up Reel sensor and clear any obstructions, then press the OK button on the control panel.

If there is any loose paper on the Auto Take-up Reel roll core, set the Auto switch to Off and hold the Manual switch in the take-up direction to remove slack in the roll paper. Confirm that the paper is attached to the roll core correctly, then return the Auto switch to the original position and press the OK button.

HDD used for another printer needs to be formatted. Continue?

You must format an internal print server that has been used with another printer before using it with your product. Select Yes on the LCD screen to format the drive or you will not be able to print with the internal print server.

Check if hard disk unit is correctly installed.

Press the  pause/cancel button and select Job Cancel, then remove and reinstall the internal print server.

If the message still appears, contact Epson for support.

To continue printing regardless of the internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.

Data size of print job is too large. Check on print job.

Hard disk does not have enough space.

See documentation for how to delete stored print jobs.

Delete some print jobs from the internal print server using the Remote Manager or LFP HDD Utility (Windows only).

Hard disk error. Hard disk cannot be used.

If the message still appears, contact Epson for support.

To continue printing regardless of the internal printer server's status, select Print only from the Hard Disk Unit menu in the printer driver.

Held job queue full.

If the internal print server cannot restore the data, the Format Hard Disk option appears on the LCD screen. Format the internal print server to continue using it. If you do not format the disk, you will not be able to print with the internal print server.

Firmware mismatch between Adobe PostScript 3 Expansion Unit and printer. Refer to manual for details.

Paper Feed Stabilizer is not available.

Continue printing?

To continue printing temporarily without the paper feed stabilizer, select Yes.

Contact Epson for support.

Refer to the manual to find out how to solve the problem.

Run a Powerful Cleaning cycle in the Administrator menu.

Replace Part Soon/Replace Part Now

(maintenance request code)

(service code)

Power off and then on. If this doesn't work, note the code and call for service.

• The power cable is not connected securely
• An error occurs that cannot be cleared

When a call for service has occurred, the printer automatically stops printing. Turn off the printer, disconnect the power cable from both the outlet and the printer, and reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code.