Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn the power off and on again. If the error is not fixed, contact Epson Support. A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
You need to replace the following ink cartridge(s). Replace the indicated ink cartridge(s).
A printer's ink pad is nearing the end of its service life. Please contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life. (To resume printing, press one of the buttons.)
A printer's ink pad is at the end of its service life. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
No dial tone detected. Try the Check Fax Connection. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting.
Combination of IP address and subnet mask is invalid. See your documentation. There is a problem with the network connection to your product.
Communication error There is a problem with the network connection to your product. Check the DNS settings for the server, the computer, or the access point.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support.
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