If your scanning software does not operate correctly, try these
solutions:
- Make sure
your computer has adequate memory and meets the system requirements
for your operating system.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart your scanning
software.
- Make sure
the scanner is turned on.
- Make sure
the connection between the scanner and your computer is
secure.
- If you
upgraded your operating system but did not reinstall your scanning
software, try reinstalling it.
- In Windows, be sure that the scanner is listed under
Imaging Devices in the Device
Manager.
- Connect the
scanner directly to the computer. The scanner may not work properly
when connected through a USB hub.
- If you are
using a TWAIN-compliant program, make sure that the correct product
is selected as the Scanner or
Source setting.
- If you are
using the scanner with the optional Network Interface Unit, make
sure the network cable is securely connected.
- If your scanner is connected to one computer via USB and
another computer via wireless connection, and Epson Scan 2 is
running on the wirelessly connected computer, pressing the
start button on the scanner
will save the scanned images to the wirelessly connected computer
(ES-500W/ES-500WR).