CD/DVD Jam Problems

If a CD/DVD has jammed in the product and an error message is displayed, follow these steps to remove the CD/DVD tray:

  1. Cancel the print job from your computer, if necessary.
  2. Slowly pull the CD/DVD tray out of the product.
  3. Clear the error message.
  4. If an error is still displayed, turn off the product, then turn it back on.
  5. If you are unable to remove the CD/DVD tray, contact Epson for support.
Parent topic: Solving CD/DVD Problems
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