uninstall and then re-install your scanner software to solve
Turn off the scanner.
Disconnect any interface cables.
following to uninstall each of your scanning software programs and
follow any on-screen instructions:
Windows 10: Click and select (Settings) > Apps > Apps &
features. Select the scanner software program and click
Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click
Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select
Programs and click Uninstall a program.) Select the scanner
software program and click Uninstall/Change.
your computer, then see the Start Here sheet to re-install
Note: If you find
that re-installing your scanner software does not solve a problem,