If the interactive pens do not work, try the
following solutions:
- The pens turn off automatically when not in use.
Pick up the pen to turn it back on.
- Make sure
you are not covering the black section near the tip of the
pen.
- Make sure the pen tip is securely attached to the
pen.
- If the pen tip is worn out, dirty, or damaged, you
may need to replace it.
- Try replacing the soft pen tip with the hard pen
tip.
- Make sure
nothing is blocking the signal between the pen and the interactive
pen receiver on the projector.
- Try
holding the pen at a different angle so that your hand is not
blocking the signal.
- Make sure
the cable cover is in place to keep cables from blocking the
signal.
- Make sure
the pen battery has enough power. Press the button
on the side of the pen to check remaining battery power. Try
replacing the battery.
- If you are
projecting from a computer, make sure the USB cable is connected to
the computer and projector.
- Dim the
room lights and turn off any fluorescent lights. Make sure the
projection surface and pen receiver are not in direct sunlight or
other sources of bright lighting.
- Remove any
decorative lights from around the projector or projection
surface.
- Make sure
the interactive pen receiver on the projector is clean and free
from dust.
- Make sure
there is no interference from infrared remote controls, mice, or
infrared microphones.
- Make sure
the USB Type B option on the
Extended menu is set to Easy Interactive
Function or USB Display/Easy
Interactive Function.
- Make sure
you have calibrated the system. Try recalibrating.
- Make sure
the Pen Mode and Pen Operation Mode settings are set correctly
in the Easy Interactive Function
options on the Extended menu.
- If you are using multiple interactive projectors in
the same room, make sure you are using a sync cable between the
projectors and that the Easy Interactive
Function > Advanced
> Sync of Projectors setting
in the Extended menu is set to Wired.