clean the print head using a utility on your Windows or Mac
Make sure no product lights are indicating
Load a few sheets of plain paper in the
Do one of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
Mac: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Cleaning. You see a window like this:
Click Start to begin the
cleaning cycle.The power light flashes throughout the
cleaning cycle and stays on when the cleaning cycle is
Never turn off the product during a
cleaning cycle or you may damage it.
When the cleaning cycle is finished, you can check to see
if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 4 times, wait at least 6 hours without printing and try
cleaning the print head again. If quality still does not improve,
one of the ink cartridges may be old or damaged and needs to be