Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.
  1. Turn off the product.
  2. Disconnect any interface cables.
  3. Do one of the following:
    • Windows 10: Click and select  (Settings) > Apps > Apps & features. Then select the program you want to uninstall and select Uninstall.
    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
      Note: If you see a User Account Control window, click Yes or Continue.
      Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.
    • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall.
      Note: If you see a User Account Control window, click Yes or Continue.
      In the next window, select your product and click OK. Then follow any on-screen instructions.
  4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
    • Windows 10/8.x: Select Epson Event Manager and click Uninstall.
    • Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
  5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:
    • Windows 10: Select Epson Scan and click Uninstall.
    • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change.
  6. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
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