You can
uninstall and then re-install your scanner software to solve
certain problems.
Turn off
the scanner.
Disconnect any interface cables.
Do the
following to uninstall each of your scanning software programs,
then follow any on-screen instructions:
Windows 10: Click and select (Settings) > Apps > Apps &
features. Select the scanner software program and click
Uninstall.
Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click
Uninstall/Change.
Windows 7 or Windows Vista: Open the Windows
Control Panel utility. Select
Programs and Features. (In Classic
view, select Programs and click
Uninstall a program.) Select the
scanner software program and click Uninstall/Change.
Restart
your computer, then see the Start Here sheet to re-install
your software.
Note: If you find
that re-installing your scanner software does not solve a problem,
contact Epson.