Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the home button, if necessary, select Help, and press the OK button.

LCD screen message	Condition/solution
Printer error	Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Ink low	You can continue printing until you are prompted to replace the ink cartridge.
You need to replace the ink cartridge	Replace the ink cartridge.
Paper Configuration is disabled	The Paper Configuration setting must be turned on to use AirPrint. Keep this setting enabled unless you always use the same size and type of paper and do not need to change the paper settings.
Battery error	The battery may be damaged. Replace the battery or contact Epson for support.
There is a problem with the battery
The printer's ink pad is nearing the end of its service life	The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the start button.)
The printer's ink pad is at the end of its service life	The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Combination of IP address and subnet mask is invalid	There is a problem with the network connection to your product. Check the solution links in this topic.
Update the root certificate to use cloud services	Use Web Config to update the root certificate.
Recovery mode	An error has occurred during firmware updating. Connect the AC adapter to the product and connect the product to your computer using a USB cable, then try updating the firmware again. If you still see this error message, contact Epson for support.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.