Original Jams in Scanner

If an original has jammed inside the scanner, follow these steps:

  1. Turn off your scanner.
  2. Remove all originals from the input tray.
  3. Pull down the cover open lever and open the scanner cover.


  4. Gently pull out any jammed originals from inside the scanner.


  5. Gently pull out any jammed originals from the output tray.


  6. Close the scanner cover.
  7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
  • Turn off the Detect Double Feed setting in Epson Scan 2.
  • Clean inside the scanner and replace the roller assembly kit, if necessary.
  • Close the output tray and let the originals fall freely onto the surface below the scanner.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Replacing the Scanner Rollers
Related information
Loading Originals